RETURNS & EXCHANGES
Your comfort matters.
We want you to feel confident with every purchase. If something isn’t quite right, we’re here to help — quickly, discreetly and with care.
OUR PROMISE
"A supportive experience, every step of the way."
We understand that everyone’s journey is unique. Our returns and exchanges process is designed to be simple, respectful and discreet, so you can shop with peace of mind.
Whether you need a different product, a new size, or a refund, we’re here to make it right with compassion and understanding.
KEY PRINCIPLES
Discreet
All returns and exchanges are handled with complete privacy.
Respectful
We treat every request with care and without judgment.
Simple Process
Clear steps to make returns or exchanges easy.
Your Satisfaction
We’re committed to finding the right solution for you.
HOW IT WORKS
A simple process.
Submit a Request
Contact our support team with your order number and reason for the return or exchange.
Get Approval
We’ll review your request and provide next steps.
Send It Back
Pack the item securely using the original or similar packaging. No product names on the outside.
Get Your Resolution
Once we receive and inspect the item, we’ll process your exchange or refund promptly.
COMMON QUESTIONS